Privacy Policy

PRIVACY POLICY
Through Eyes of Dogs
Last updated: February 2026

1. Who We Are
Through Eyes of Dogs
Harriet Newman-Rose
Fareham, Hampshire, United Kingdom
Email: info@eyesofdogs.co.uk
Through Eyes of Dogs is registered with the Information Commissioner’s Office (ICO).
For the purposes of UK data protection law, Through Eyes of Dogs is the data controller of your personal data.

2. What Information We Collect
We may collect and process the following personal data:

Contact Information
• Name
• Email address
• Telephone number
• Postal address

Client & Dog Information
• Behavioural history
• Veterinary and medical information
• Training history
• Videos and photographs
• Consultation notes
• Risk assessments
• Information shared via email, forms, WhatsApp or during consultations

Event Information (Hampshire Dachs Fest)
• Ticket bookings
• Vendor applications
• Competition entries
• Payment details
• Media captured at events

Website Usage Data
Collected via Google Analytics:
• IP address
• Browser type
• Device type
• Pages visited
• Time spent on site

Marketing Data
• Email address (if you subscribe to receive updates via Mailchimp)

3. How We Use Your Information
We use personal data to:
• Deliver behavioural consultancy services
• Prepare written reports and training plans
• Communicate regarding appointments
• Process payments and maintain accounting records
• Manage event bookings and applications
• Improve website functionality
• Send marketing communications where you have opted in

4. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
• Performance of a contract
• Legitimate interests
• Legal obligation
• Consent (for marketing communications)
Where veterinary or health-related information is shared, this is processed solely for the purpose of providing professional behavioural services.

5. Third-Party Service Providers
We use trusted third-party providers, including:
• Google Analytics (website analytics)
• Mailchimp (email marketing)
• Calendly (appointment scheduling)
• Xero (accounting and invoicing)
• Website hosting provider
• WhatsApp (client communication)
Some providers may process data outside the UK. Where this occurs, appropriate safeguards are in place.
We do not sell personal data.

6. Data Retention
Client records are retained for a minimum of 7 years in line with professional and insurance requirements.
Other personal data is retained only as long as necessary for legitimate business and legal purposes.

7. Data Security
We implement appropriate technical and organisational measures to safeguard personal data, including secure storage systems and password-protected platforms.

8. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction
• Request erasure (where legally permitted)
• Restrict or object to processing
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office
Website: https://ico.org.uk

9. Cookies
This website uses cookies and analytics tools to improve functionality and monitor performance.
You may manage cookie preferences via your browser settings.
10. Updates
This policy may be updated periodically. The most recent version will always be available on this website.

TERMS & CONDITIONS
Through Eyes of Dogs
Last updated: February 2026

1. Website Use
By accessing this website, you agree to use it lawfully and in accordance with these Terms & Conditions.

2. Professional Disclaimer
Information on this website is provided for general educational purposes only.
It does not constitute personalised behavioural or veterinary advice.
Behavioural cases require individual assessment.

3. No Guarantee of Outcomes
Behavioural outcomes vary depending on multiple factors including health, environment, management, and implementation.
Through Eyes of Dogs does not guarantee specific results.

4. Booking & Services
All services are subject to availability.
Specific terms relating to consultations, packages, cancellations and payments are provided at the time of booking.

5. Events (Hampshire Dachs Fest)
Attendees participate at their own risk.
Dog owners remain responsible for the behaviour and welfare of their dogs at all times.
The organiser reserves the right to refuse entry or remove individuals or dogs where safety concerns arise.

6. Intellectual Property
All website content, including text, branding, logos and materials, remains the intellectual property of Through Eyes of Dogs and may not be reproduced without written permission.

7. Limitation of Liability
To the fullest extent permitted by law, Through Eyes of Dogs shall not be liable for indirect or consequential loss arising from use of this website.
Nothing in these Terms excludes liability for death or personal injury caused by negligence.

8. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.